How do I configure teacher logins? (LDAP)

LDAP is an excellent way to help your teachers easily log in to the Parents Evening System by unifying credentials across all your services. 

  1. Firstly, please make sure that your LDAP services can be accessed by our server IP addresses.

    109.108.139.77
    109.108.139.142
    109.108.139.143

    You may also need to configure network routing if you are behind a proxy. Speak to your IT team if that is the case.
  2. Next, log into your Parents Evening System administrator page and navigate to Home > System Settings > Teacher Authentication then select the LDAP option under Teacher Authentication group.
    You should see the following appear:

  3. Fill in the boxes with the appropriate information:

    Attribute Description Example
    Server The server URL or IP address with the connection port. If you intend on using LDAPS,
    please ensure that you prepend "ldaps://" to the server field and that you append the correct port.
    • ldaps://1.2.3.4:636
    • 1.2.3.4:389
    BaseDN The root distinguished name to find the users in. This depends on your school's installation of LDAP.
    • ou=People,dc=example,dc=com
    User Attribute The username attribute to be used to match to an existing user on the Parents' Evening System.
    In most cases, if you are using Windows Active Directory, this will simply be sAMAccountName.
    • sAMAccountName
    Domain The domain name of the LDAP server we should connect to.
    • schoolname
    • schoolname.local
    Search Filter This is used to apply specific terms for access on the system. You can define matches to specific LDAP
    attributes, which will be checked each time the login is attempted. Search filters are defined using ldapsearch syntax.
    You can find a guide on the CentOS site here.
    • department=IT
    • (&(department=IT)(building=Science))
    Department Field This is the field used to specify the department for your school, depending on your LDAP installation.
    • department
    • section
  4. Finally, you can check the the setup you have entered by testing the login for a particular user via Test Authentication. If you receive a message telling you that you've successfully authenticated, you can proceed to click on Save System Settings.

    If the test doesn't succeed, here are a few troubleshooting steps for the most commonly found issues:

    Error Troubleshooting Steps
    Can't contact LDAP server Check that:
    • The LDAP server URL is correct.
    • The LDAP domain is correct
    Authenticated, however could not retrieve user details,
    check User Attribute and BaseDN is correct
    Check that:
    • The BaseDN is correct and the user is inside that BaseDN.
    • The User Attribute is correct. In particular, make sure there's no spaces either side of the Username Attribute field.
    • The user is inside the Search Filter assigned (if you're using one).
      For example, the user might need to be inside a particular group inside the BaseDN.
  5. Once the connection details are saved, it's worth trying to log in as one of the teachers, or observing one of the teachers logging in, to make sure it's working for them.

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