Changing an existing evening between in-person and video

If circumstances change and you need to convert an evening from one type to another, you can do so by following this guide.

A: Change an In-Person or Hybrid evening to a Video Call evening.

Go to Configure Evening > Basic Details and select Video Call as the evening type.

Then click Save at the foot of the page.

The following warning will appear.

All appointments made from that point onwards will be now be Video appointments - to change any existing appointments either cancel them and re-add them or, if there are a very large number, please contact schoolcloud@tes.com.

Note: any travel gap for parents between appointments that you may have set up will no longer apply to the new appointments.

If you also tick Send Reminder emails 1 hour before appointments then an automatic reminder email will be sent to parents & teachers 1 hour before their appointments which contains a link to access the system.

We suggest that you also also then send a reminder to parents.

B: Change a Video Call or Hybrid evening to an In-Person evening.

Go to Configure Evening > Basic Details and select In-Person as the evening type.

Then click Save at the foot of the page.

The following warning will appear.

All appointments made from that point onwards will be now be in-person appointments - to change any existing appointments either cancel them and re-add them or, if there are a very large number, please contact schoolcloud@tes.com.

Note: any gap or 1 minute or more between video appointments you may have set up will remain in place as gaps between the in-person appointments.

We suggest that you also also then send a reminder to the parents.